What a guest sees after scanning the QR code in their lodge. Everything here is driven by the park's settings in Front desk.
Book an activity, spa treatment or table, then switch to Front desk to see it land.
Report a problem or ask for towels. It appears in the Maintenance or Housekeeping queue, and front desk gets a WhatsApp alert.
Ask Genie from the home screen. Try “plan my day”, “rainy day ideas”, “the heating isn’t working” or “speak to reception”. Every chat appears in the Front desk Inbox, and replies sent from there come back here.
Check in online from the home screen: the car reg and arrival time land in the Front desk Inbox.
Activities show places left per time slot. Archery at 14:00 is nearly full and bowling at 18:00 is sold out.
In Front desk → Park setup, set “Day of stay” to Last night or Check-out day. The home card, suggested offer and check-out checklist change to match.
Change the park name or colours in Front desk → Park setup, and the app rebrands instantly.
Team app
What maintenance and housekeeping staff see on their own phones. Managers send jobs from the Front desk dashboards and they arrive here.
Pick a team member at the top of the phone.
Accept the job, start it, then fill in the report and take photos.
Send it for approval. The manager approves it, or sends it back with a note, from their dashboard.
When a job is approved, the guest gets a message in their app.
